At HHZ Store, we want every customer to have a smooth and reliable shopping experience. Please read our delivery and return policy carefully before placing your order.

Delivery Policy

We offer FREE DELIVERY all over Pakistan on orders placed through HHZ Store. Once your order is confirmed, we carefully prepare and dispatch your parcel.

Delivery Time

Your order will normally be delivered within 5 to 7 working days after order confirmation. Delivery times may occasionally vary due to courier delays, public holidays, weather conditions, or other unforeseen circumstances.

Customers are requested to provide a complete and accurate delivery address and contact number to avoid delays.

Parcel Opening Facility

At HHZ Store, customer satisfaction is our priority. Customers are allowed to open and check the parcel at the time of receiving, where the courier service permits an open-parcel facility.

We recommend checking your parcel carefully upon delivery to make sure the product and fabric are as expected.

Return & Exchange Policy

We accept returns or exchanges within 3 days after receiving the parcel.

If you receive an incorrect, damaged, defective, or otherwise eligible product, please contact HHZ Store within 3 days of receiving your order. After this 3-day period, the return or exchange request may not be accepted.

For a return or exchange request, the fabric must be unused, unstitched, unwashed, unaltered, and in its original condition and packaging. Products that have been cut, stitched, washed, altered, damaged, or used may not be eligible for return or exchange.

Color & Fabric Guarantee

At HHZ Store, we take care to provide fabric according to the product description and selected quality. We offer a color and fabric quality guarantee against genuine product issues.

Please note that the appearance of colors may vary slightly between the actual fabric and photographs displayed online due to different screen settings, lighting, photography conditions, and device displays. Minor variation in shade due to these factors may not be considered a product defect.

If you believe there is a genuine issue with the fabric quality or color, please contact us within 3 days of receiving the parcel so our team can review your concern.

How to Request a Return or Exchange

To request a return or exchange:

  1. Contact HHZ Store within 3 days of receiving your parcel.
  2. Provide your order details and explain the reason for the return or exchange.
  3. Share clear photos or videos of the product if requested.
  4. Our team will review the request and guide you through the return process.
  5. The product must be returned in its original, unused and unaltered condition.

Once the returned product is received and inspected, HHZ Store will determine whether it qualifies for a return or exchange.

Important Note

Please check your parcel and fabric as soon as possible after receiving it. Return or exchange requests must be made within 3 days of delivery.

HHZ Store reserves the right to refuse a return or exchange if the product does not meet the return conditions mentioned above.

Complete Payment Refund

If a return is approved by HHZ Store and the customer is eligible for a refund, the complete payment for the returned product will be refunded according to the applicable refund process. The refund will be processed after the returned parcel has been received and inspected by our team. Any applicable delivery, courier, or other charges will be handled according to the specific return circumstances and applicable policy.